At jltara, we take your privacy seriously. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
This policy was last reviewed in 2025. We may update it from time to time to reflect changes in our services or applicable Philippine regulations. Continued use of the platform after any update means you accept the revised policy.
Have Questions? See FAQWe only collect what we genuinely need to run a safe, fair, and enjoyable gaming platform for players in the Philippines.
When you register an account on jltara, we collect the information you submit directly — including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as required under Philippine gaming regulations, and to process your deposits and withdrawals in Philippine pesos (PHP). Without this information, we cannot create or maintain a valid account for you.
We may also collect additional documents during identity verification checks, such as a government-issued ID or proof of address. These checks are carried out to comply with anti-money laundering obligations and to protect both you and the platform from fraudulent activity. All documents submitted are handled with strict confidentiality and are not shared with third parties except where required by law or by our licensed payment processors.
If you contact our support team, we will also retain records of that communication — including the nature of your query and any information you provide — so that we can follow up effectively and improve our service over time.
When you use the jltara platform — whether on mobile or desktop — we automatically collect certain technical data about your session. This includes your device type, operating system, browser version, IP address, and the pages or game sections you visit. This data helps us understand how players interact with the platform so we can improve navigation, fix technical issues, and ensure the site loads reliably on the devices most commonly used by Filipino players.
We also collect gameplay data such as the games you play, the duration of your sessions, your betting history, and your win and loss records. This information is used to maintain accurate account records, process payouts correctly, and monitor for any unusual activity that may indicate a security concern or a potential responsible gaming issue. We do not use this data to target you with advertising on third-party platforms.
Cookies and similar technologies may be used to remember your session preferences and keep you logged in securely between visits. You can manage cookie settings through your browser, though disabling certain cookies may affect how some features of the platform function.
jltara does not sell your personal data to third parties. We share your information only in limited circumstances: with licensed payment processors who handle your deposits and withdrawals, with identity verification providers who assist us in confirming your identity, and with regulatory or law enforcement authorities where we are legally required to do so. All third-party service providers we work with are contractually obligated to handle your data securely and only for the specific purpose for which it was shared.
In the event that jltara undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that process. In such cases, we will take reasonable steps to ensure that your data continues to be protected in accordance with this Privacy Policy and applicable Philippine data protection laws.
We will never share your personal information with third-party advertisers, data brokers, or marketing companies. Your data is used solely to operate and improve the jltara platform and to fulfil our legal and regulatory obligations as a licensed gaming operator serving players in the Philippines.
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain it. To exercise any of these rights, please contact us using the email address listed in the footer of this page.
You also have the right to object to certain types of data processing and to request that we restrict how we use your data while a complaint or query is being resolved. We will respond to all data-related requests within a reasonable timeframe and in accordance with our obligations under Philippine law. Please note that some requests may be subject to limitations where we are required to retain data for legal, regulatory, or fraud prevention purposes.
If you have a concern about how your data is being handled and you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we can address your concern directly and promptly.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. For example, transaction records and identity verification documents may be retained for a minimum of five years in accordance with anti-money laundering requirements. Once the retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it.
jltara uses industry-standard security measures to protect your personal data, including encrypted connections (HTTPS/TLS) for all data transmitted between your device and our servers, secure storage systems with access controls, and regular security reviews. Our staff who handle personal data are trained on data protection obligations and are bound by confidentiality agreements.
While we take every reasonable precaution to protect your data, no online system can guarantee absolute security. You play an important role in keeping your account safe — please use a strong, unique password, do not share your login credentials with anyone, and log out of your account after each session, especially when using a shared or public device. If you suspect any unauthorised access to your account, please contact us immediately through the details provided on the FAQ page.
If you have any questions about how jltara handles your personal data, our FAQ page has answers to the most common queries. You can also reach us directly at the email address in the footer below.